Return/Refund Policy
All Sales Are Final
Due to the custom nature of our products (embroidery and laser engraving), all sales are final and non-refundable once production has started.
Refund Eligibility
Refunds may be considered only under the following circumstances:
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The item arrives damaged or defective.
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The item received is significantly different from what was ordered.
To Request a Refund:
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Contact us within 7 days of receiving your item.
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Provide your order number, a detailed description of the issue, and clear photos of the item.
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Email requests to: barron-west@threadsandspark.com
If approved, a refund will be issued to the original payment method within 5–7 business days.
No Refunds For:
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Custom orders where design proofs were approved.
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Change of mind after order confirmation.
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Slight color or sizing variations due to screen displays or handcrafting.
We appreciate your understanding and support as a small business. If you have any questions, please don’t hesitate to reach out!
